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Updated on 05/23/2025

Crypto Customer Care Org

www.cryptocustomercare.org

3.7

14 rated reviews

Claimed company

What is your customer experience with Crypto Customer Care Org?

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Crypto Customer Care Org Overview

Crypto Customer Care Org has 3.7 star rating based on 14 customer reviews. Consumers are mostly neutral.

17% of users would likely recommend Crypto Customer Care Org to a friend or colleague.

Rating Distribution

79% negative

21% positive

Pros: Easy to get to.
Cons: All they wanted was my credit card information.

View full overview ›

Media from reviews

Crypto Customer Care Org - Big scam Crypto exchange wealth engine Big scam Stolen my all...

Crypto Customer Care Org - Trying to get back on track

Crypto Customer Care Org - Beware www.cryptocustomercare.org. I was scammed. Crypto...

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Top Crypto Customer Care Org Reviews

Positive Review

"My account is locked"

Mar 27, 2024

When I tryi to change my phone number and my bank card number they are locked me out so I need some help to unlock my account it for me please

Critical Review

"Big scam Crypto exchange wealth engine Big scam Stolen my all Money Frozen Account"

Mar 26, 2025

Big scam by wealth engine My all amount stolen and transfer frozen account And Unfrozen amount to more deposite 100$ My all Stolen Money frozen account 682$...

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Company responded

Ihsan A Kqb

Verified Reviewer

Big scam Crypto exchange wealth engine Big scam Stolen my all Money Frozen Account

Mar 26, 2025

1.0

Updated by user Apr 10, 2025

My Problem not resolve My Account All Funds stolen by wealth engine Crptocurrency My All money Scams By wealth engine

Original review Mar 26, 2025

Big scam by wealth engine My all amount stolen and transfer frozen account And Unfrozen amount to more deposite 100$ My all Stolen Money frozen account 682$ Recover my amount

Wealth engine big scam second more deposit to your account verify 29 mar To frozen amount total 10% Deposite And Verify account And Unfrozen Amount But Scam Already Not Un frozen account

My All amount frozen in wealth engine 682$

reverse and Refund And Unfrozen my Account

Withdraw blocked In 12 days

View full review

Loss:

$682

Preferred solution: Full refund

User's recommendation: stay away all Members and Users By wealth engine Users big scam All Mony stolen in frozen account

Comment

Helpful

1 comment

Response

May 23, 2025

We are truly sorry to hear about your experience and understand how distressing this situation must be for you. Please note that we have thoroughly reviewed our records, and as per our inquiry, no appointment or official support interaction has been booked or initiated from our side under your account details.

We have not found any verified communication or transaction request made through our authorized support channels. If you believe this incident involved a scam or unauthorized third party using the name "Wealth Engine," we strongly urge you to report the matter to your local cybercrime authority and your bank immediately.

We also recommend not making any further deposits or sharing personal information until the issue is fully investigated. For further assistance, please contact our official support team through our verified website or customer service channels.

Helpful

Company responded

Gordon R Uby

Verified Reviewer

Rejected deposit, not returned

Mar 03, 2025

Updated by user Mar 18, 2025

It took 45 days for Crypto.com to deposit $2000 that they deemed a 3-party deposit. As it turned out it was not, but it took much convincing and evidence.I reported the indent to Pissedconsumer and they did absolutely nothing to help.

They did not even get back to me after several emails to them. Pissedconsumer is a huge waste of time!

Original review Mar 03, 2025

Already sent, don't waste my time. You people did absolutely nothing with the evidence I did send you.

View full review

Loss:

$2000

Preferred solution: Full refund

User's recommendation: I guess, don’t waste your time reporting anything to you folks as this is the 1st thinks I have heard from you. I made a complaint sent you all the evidence I had and I heard nothing! Now you want a review *** off”

Comment

Helpful

1 comment

Response

May 23, 2025

We will help you. Please contact our team.

Helpful

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Company responded

Raymond E Vkd

Verified Reviewer

Norfolk,

Virginia

I can't log in my account

Feb 21, 2025

5.0

Forgot my account login password and user ID to get in my account it has been over a month now and can't do any trading at all

Comment

Helpful

1 comment

Response

Mar 17, 2025

We will help you. Please contact our team.

Helpful

Need help with your issue?
Get support from our consumer experts.

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Company responded

Anonymous

Guest-6460179

Winter Park,

Florida

I am trying to delete the account I made this week and added my new number

Feb 26, 2025

I am trying to cancel the account I created the weekend and use my old account instead and register my number there they told me someone will call me they never did I am waiting 407,793-****

Comment

Helpful

1 comment

Response

May 23, 2025

We will help you. Please contact our team.

Helpful

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Company responded

Cleven Zci

Verified Reviewer

Columbus,

Mississippi

Money was taking off my bank card by this company

Jan 09, 2025

I checked my bank statement today and money has been coming off my card using this website..I need a refund of what was taking

Comment

Helpful

2 comments

Guest-2641857

Jan 18, 2025

Don't respond to the person below. They want your account details and money.

Helpful

View more comments (1)

Company responded

Salley Rkp

Verified Reviewer

Parkville,

Maryland

Won't let me log into account said to contact you

Nov 17, 2024

1.0

Still unable to get any support with help to log in to my account. You can't talk to a person.

Contacting customer service is useless. I need help getting my money out.

User's recommendation: Don't use them

Comment

Helpful

1 comment

Response

Nov 25, 2024

If you're facing issues logging into your account, please reach out to us directly through our contact page: https://www.cryptocustomercare.org/contact-us/. Our live chat support is available 24/7 to assist you.

Helpful

Company responded

Alvis Set

Washington,

District Of Columbia

Lost access to my nonVisa card account and can’t get CS Support!

Nov 11, 2024

1.0

Need to reset account password and email. No access to email for verification.My account is active with funds available stiil..

User's recommendation: Live voices

Comment

Helpful

1 comment

Response

Nov 25, 2024

If you've lost access to your account and need assistance resetting your password or email, please contact us through our support page: https://www.cryptocustomercare.org/contact-us/. Our 24/7 live chat support is ready to help.

Helpful

Anonymous

Guest-6289719

Pickering,

Ontario

Inside information being used to make money

Dec 05, 2024

1.0

I have information and proof that someone working at the crypto office in NY at present is using insider information to make money for themselves and other family members. If interested to find out more call me 416-669-****.

I have done my part, but looks like no one at cryptocurrency cares to catch the person that is making money illegally.

Comment

Helpful

Company responded

Anonymous

Guest-6257298

Winnipeg,

Manitoba

Money not came to my bank account

Nov 21, 2024

Hi there, I am new on crypto I put $100 in crypto app. From my bank account, For trying how it works.

Then try to transfer into my bank account, but it not came into my account they said money transfer to your account, but it's not. Please help me in that case

Comment

Helpful

1 comment

Response

Nov 25, 2024

Thank you for reaching out regarding your concern with transferring funds from the Crypto.com app to your bank account. Here are some steps to help resolve the issue: Verify the Transaction Details: Check the transaction status in the Crypto.com app under "Transaction History." Ensure the withdrawal shows as "Completed." Confirm with Your Bank: Contact your bank to confirm if the transfer has been received.

Occasionally, bank processing times can cause delays. Allow Processing Time: Withdrawals from Crypto.com can take 1–5 business days to reflect in your account. If this time frame has already passed, further steps are needed. Contact Our Support Team: For personalized assistance, please contact our support team directly.

You can reach us via call and email. Provide your transaction ID and details to expedite the resolution process.

Helpful

Company responded

Tiffannie Dox

Verified Reviewer

Oklahoma City,

Oklahoma

No one to talk to when issues occur

Sep 21, 2024

1.0

blocked and told someone from Russia is trying to *** my account? text coming from 804 449 **** is this a crypto.com chat # ?

Comment

Helpful

1 comment

Response

Oct 24, 2024

Thank you for your feedback. We understand how concerning this situation must be.

It sounds like you may have received a security alert, but please be cautious with unsolicited messages. The number you mentioned is not affiliated with us.

For your security, we recommend contacting our official support team directly to verify any suspicious activity and ensure your account is safe. We’re here to help and provide guidance—please reach out so we can assist you further.

Helpful

Company responded

Delma B Hzn

Verified Reviewer

Euless,

Texas

Auth restricted

Oct 12, 2024

The day I was trying to set up my crypto account I was advised that my account was Auto restricted which makes no sense since I am of age born in 1964 and have money in my bank. And I have not been able to get any reason why they believe my account should be restricted

Comment

Helpful

1 comment

Response

Oct 24, 2024

Thank you for sharing your experience. We understand how frustrating it can be to have your account restricted without a clear explanation.

Account restrictions are sometimes triggered by security protocols, but we’re here to help resolve this for you.

Please contact our support team, and we will review your case in detail to provide clarity and assist in lifting the restriction. We appreciate your patience and are committed to resolving this matter quickly!

Helpful

Anonymous

Guest-6268690

Fort Lauderdale,

Florida

A $1,000 wire transfer is being rejected need to know why

Nov 26, 2024

2.5

Crypto rejected $1000 wire transfer yet hasnt sent the money back yet plus the customer care did not help at all. Said I could send it through cashapp yet wouldnt tell me how.

She said wait. Every time I tried to add money it declined it

Comment

Helpful

Company responded

Anonymous

Guest-6177528

Pierrefonds,

Quebec

Transfers

Oct 16, 2024

I figured it out by myself the representative was really hard to hear and understand I told her multiple times but its like she didnt care

Comment

Helpful

1 comment

Response

Oct 24, 2024

Thank you for your feedback! We sincerely apologize for the inconvenience you experienced during your call.

Your satisfaction is our priority, and we want to ensure you have a smooth and clear experience with us.

Please feel free to give us a call again, and we’ll make sure to assist you with better clarity and understanding. Your patience and feedback help us improve!

Helpful

Company responded

Anonymous

Guest-6146835

Hounslow,

Hounslow

Can't use my app magic link expired

Oct 03, 2024

Tried to open app when verification comes up. Open email to verify message comes up magic link expired can't use tried uninstalling still happens

User's recommendation: Uk customer services

Comment

Helpful

1 comment

Response

Oct 24, 2024

Thank you for bringing this to our attention. We’re sorry to hear about the issue you're facing with the magic link.

It sounds like the link is expiring before it can be used, which can happen if there's a delay in accessing it. We recommend checking your email immediately after requesting the link.

If the issue persists, please contact our support team directly, and we’ll help you troubleshoot further to get the app working smoothly. We're here to assist you!

Helpful

Company responded

Abram Qiz

Las Vegas,

Nevada

Can't access my account

Aug 07, 2024

1.0

Said it would cost $1 for assistant but they tried to charge me $47. Not a good practice for supporting you site

Comment

Helpful

1 comment

Response

Sep 10, 2024

Thank you for your feedback. We're sorry to hear about your experience, and we understand how frustrating this must have been.

Our goal is to provide transparent and efficient support, and it seems we fell short this time. Please know that the $1 charge is standard for verification, and any additional charges may have been a misunderstanding. We'd love the opportunity to make this right for you. Please contact our support team directly, and we will work to resolve the issue promptly.

Thank you for bringing this to our attention. Sincerely, The Crypto Customer Care Team

Helpful

Company responded

Zaeden Hyx

Verified Buyer

Verified Reviewer

Plymouth,

Plymouth

Need to speak with an agent

Jun 06, 2024

Contains 1 confidential file for company representatives

I have refunded my money from crypto account in Revolt account please let me know how can I refund my money

Comment

1 comment

Response

Sep 10, 2024

Thank you for reaching out to us. We understand how important it is to get your refund processed quickly.

To assist you with your request to refund money from your crypto account to your Revolt account, please contact our customer support team directly. They are available to guide you through the process and ensure everything is handled smoothly.

We appreciate your patience and look forward to resolving this for you as soon as possible. Sincerely, The Crypto Customer Care Team